Shipping & Returns
Open Box Policy
- You may keep your items with us until you decide to ship them or once you are eligible for free shipping
- Free local shipping for orders over $120
- Your box will be automatically closed and shipped once you hit free shipping
- Maximum duration for open box is 2 months
- Shipping fee is charged on your first order, please select the "I would like to keep an open box" option during check out if you do not have an existing open box with us
- If you already have an open box with us, please select the "I have an existing open box" option during check out
- Local shipping is at a flat rate of $5
- Free local shipping for orders above $120
- Delivery takes around 1-3 working days after parcel has been picked up
- Please select the default "Open Box" option when checking out.
- When you're ready to ship your box, drop me a DM on Instagram (@rahrahcrystals) with your order number. I will calculate shipping for you based on weight.
- International shipping depends on weight of parcel and country of shipping
- Do drop us an email or reach out to us on Instagram to find out about the rates
Due to Covid-19 restrictions, international shipping may face transit or custom delays.
We are not responsible for any transit, custom delay and custom duty for international shipping.
Exchange / Returns
Claims made are final and there will be no exchange / refunds for any items. By purchasing from Rahrah Crystals, the customer understands that there may be some slight differences in colour due to different lighting conditions.
All crystals are carefully packed and secured before they are shipped out, we are not liable for any damages during the delivery process.
Please note that we will not be responsible for any lost mails.
Please note that you are responsible for providing the correct shipping address.
All orders are cleansed and packed with love,
should you require any assistance please reach out to us at firstname.lastname@example.org